South Beach Skin Lab Return Policy & Refund Guide
How to Request a Refund — Step by Step
1
Contact customer support
Email or call within 180 days of purchase. Have your order number ready.
2
Receive return authorisation
The support team will issue an RMA number and return shipping address.
3
Ship the product back
Return the container (even if empty) with the RMA number written on the package.
4
Refund processed
Refunds are typically processed within 5–10 business days of receiving the return.
Important Details
- The guarantee covers official website orders only. Purchases from Amazon, eBay, or other third parties are excluded.
- You can return even if the jar is empty — the brand encourages a full trial period.
- Shipping costs for returns are the customer's responsibility.
- Bundle orders: all jars must be returned for a full refund.